Terms and Conditions in Our Water Restoration Company

Terms and Conditions

Acceptance of Terms

By using the website at https://somervillewaterrestoration.com/, you confirm that you have read and agree to these Terms and Conditions as they are currently posted. These Terms control your use of this site and access to information about Somerville Restoration Pros. If we update these Terms in the future, your continued use of our website means you accept the revised rules. If you do not agree with any part of these Terms, you must stop using the website immediately.

Services

We offer specialized property restoration services, including water, fire, and mold cleanup, across Somerville, Massachusetts. All services begin with an on-site assessment to determine the scope of work needed. We will clearly communicate any limitations or conditions specific to your project. We may use third party vendors or subcontractors for specialized repairs like roofing or electrical work. The availability of specific services can vary based on the extent of the damage, necessary permits, and the location of your property.

Quotes, Billing, and Payment

Any initial quote or estimate is an approximation based on our preliminary assessment. The final invoice will reflect the actual materials and labor required for completion. If the scope of work changes significantly, we will issue a change order for your approval. We may require a deposit before starting work. We accept various common payment methods. Balances are due upon completion of the work unless otherwise agreed. Late balances may incur reasonable fees after a defined period. Disputes about billing must be brought to our attention in writing within thirty days.

Insurance and Claims Assistance

We provide insurance claims assistance by helping compile thorough documentation and supplying project photos. We submit this paperwork directly to your insurer to assist in the claims process. However, all approvals, coverage determinations, and final payments remain the independent decision of your insurance company. Somerville Restoration Pros does not guarantee coverage, claim approval, or the amount of reimbursement you receive from your insurer. You remain responsible for any unpaid balance not covered by your policy.

Scheduling, Access, and Site Conditions

The client must provide our crews with safe, timely access to the property during agreed-upon work hours. You are responsible for ensuring utilities like electricity and water are available. You must also secure any necessary permissions from building management or homeowner associations. Work may be paused if we encounter unexpected biohazard conditions, excessive clutter, dangerous pets, or unauthorized minors on site. We will discuss these interruptions and necessary changes before resuming work.

Health and Safety

Our technicians are trained to high safety standards, often exceeding basic IICRC requirements. We use appropriate PPE (Personal Protective Equipment) and establish containment barriers during projects like mold remediation. We employ negative air machines and use EPA-registered disinfectants where appropriate to protect our crew and your property. We comply with relevant health and safety rules within Somerville, Massachusetts. We will clearly communicate any site-specific safety rules that clients and occupants must follow while we are working.

Customer Responsibilities

Before work begins, the customer is responsible for removing all valuable, fragile, or highly personal belongings from the affected area when requested. You must accurately disclose any known preexisting issues, such as past water damage or structural concerns. You must also strictly follow all safety instructions provided by our crew chief. This includes keeping off wet floors and following all structural drying guidance to ensure a successful restoration outcome. Non-compliance may affect project timelines or warranties.

Warranties and Disclaimers

We provide a limited workmanship warranty that the work performed by Somerville Restoration Pros will be done correctly and free of defects. This warranty does not cover damage caused by preexisting damage, normal wear and tear, hidden conditions we could not reasonably detect, future acts of nature, or failures caused by work done by third parties. Our warranty is limited to the cost of our original work. We cannot guarantee specific outcomes due to the unique nature of property damage events.

Limitation of Liability

If Somerville Restoration Pros is found liable for any loss related to our services or the use of this website, our liability is limited to the amount you paid for the specific service in question. We are not responsible for indirect, incidental, special, or consequential damages, such as lost rent or emotional distress, to the maximum extent allowed by law. We cannot control all factors in a restoration project, and this limitation of liability reflects the inherent risks of property repair work.

Cancellations and Rescheduling

To cancel or reschedule a confirmed service appointment, you must notify us as soon as possible. Depending on the timing of the cancellation, particularly for non-emergency or reconstruction work, a reasonable fee may apply to cover costs already incurred. Emergency work may be handled differently due to the urgency. We reserve the right to cancel or reschedule work if site conditions are unsafe or if the client violates these Terms.

Intellectual Property

All content on the https://somervillewaterrestoration.com/ website, including text, images, logos, and service marks, belongs to Somerville Restoration Pros or its licensors. You may not copy, reproduce, or distribute any material from this website without our prior written permission. The use of our company name or any of our proprietary visual elements for commercial purposes is strictly prohibited without explicit authorization.

Privacy and Data

Our practices regarding the collection, use, and protection of your personal information are detailed in a separate Privacy Policy available on this website. By using our services, you agree that we may use job photos, reports, and documentation for the purpose of completing your claim, internal quality review, and communication with insurers. We take reasonable steps to secure this data as outlined in our Privacy Policy.

Third Party Links and Tools

Our website or communications may occasionally refer to external resources or third-party websites for your convenience. These external links are provided for general information only. Somerville Restoration Pros is not responsible for the content, accuracy, or policies of any external sites. Your use of any third-party tools or websites is done entirely at your own discretion and risk.

Changes to These Terms

Somerville Restoration Pros may update these Terms and Conditions at any time. We will post the revised version directly on this page. We encourage you to check this page periodically for any changes. Your continued use of the website or our services after the posting of any revisions indicates your acceptance of the updated Terms.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and interpreted under the laws of Somerville, Massachusetts, without regard to conflict of law principles. Any legal action related to these Terms will take place only in the courts located in Somerville, Massachusetts. Before filing any formal legal action, both parties agree to attempt good faith negotiation for at least sixty days to resolve the dispute informally.

Contact

For any written questions or formal requests regarding these Terms and Conditions, please send a letter by postal mail to:

Somerville Restoration Pros 403 Highland Ave, Somerville, MA 02144, United States

Severability and Entire Agreement

If any part of these Terms is found to be invalid or unenforceable by a court, the remaining parts of the Terms will still remain in full effect. Furthermore, these Terms and Conditions, combined with the Privacy Policy, represent the entire agreement between you and Somerville Restoration Pros regarding the use of this website and our services.

Force Majeure

Somerville Restoration Pros will not be liable for any failure or delay in performing services if the failure is caused by an event beyond our reasonable control. This includes but is not limited to severe weather, natural disasters, utility failures, or government acts. We will resume service as soon as it is safe and reasonably possible.

This page contains general business terms and is not intended to be a substitute for professional legal advice.