Privacy Policy – Somerville Restoration Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Quincy Restoration Pros is a property damage restoration company located in Quincy, Massachusetts. Our services include water, fire, and mold remediation for local clients. This policy explains how we collect, use, and protect information when you visit our website at https://waterdamagerestorationquincyma.com/ or use our services.

We are dedicated to protecting your privacy while operating our business within Quincy, Massachusetts. This document outlines our practices clearly so you understand how your information is handled.

Information We Collect

We collect several types of information. This includes details you give us when you call or fill out a form, such as your name, address, and contact details. We also collect specific job and property details, including descriptions of the damage and necessary documentation like photos.

Additionally, we gather device and usage data automatically when you visit our website, such as your computer’s IP address and pages viewed. We may use tools like cookies to gather basic information about your site visit. We also receive necessary information from service partners like insurers when working on your claim.

How We Use Information

We use the information we collect to deliver our restoration services efficiently. This includes scheduling appointments, preparing accurate estimates, handling billing, and creating detailed insurance documentation. We also use data for safety protocols, quality control, and providing timely customer support.

We may use information to improve our website and services, ensuring better functionality and user experience. We also use data to prevent fraud and maintain legal compliance with local regulations. Your information allows us to safely and professionally manage your restoration project from the first call to the final repair.

Cookies and Similar Technologies

Cookies are small text files placed on your computer by websites you visit. They help the website remember information about your visit, like your preferences. We use cookies to understand how you interact with our website and improve your experience. Basic types include those that help the site function correctly and those that analyze site usage.

Most web browsers allow you to control or clear cookies through settings. If you choose to limit or remove cookies, please know that some features of our website may not function as intended or may be slower.

Sharing and Disclosure

We do not sell your personal information to third parties. We may share necessary information with trusted service partners and subcontractors who assist us in providing the restoration work. This sharing may include details provided to insurers with your permission to process a claim. We also share data with payment processors for billing purposes.

We may disclose information when needed for compliance and safety or when required by law, such as responding to a court order or subpoena. We carefully select partners who agree to keep your information confidential and secure.

Data Retention

We keep customer records and project documentation for as long as needed for operational and legal reasons. This ensures we have necessary data for safety, tax requirements, and potential future legal claims. Retention periods vary depending on the type of document, the nature of the service, and any applicable state or federal regulations.

For example, project photos and repair invoices are typically kept longer than basic website usage data. We securely dispose of information when it is no longer required by law or for our business needs.

Your Choices and Rights

You have practical options regarding your information. You may request to access or update the personal information we hold about you. You can also request the deletion of certain records, although we must retain some data for legal or safety reasons. You can manage your cookies through your browser settings at any time.

To submit a written request to access, update, or ask about deletion of your personal information, please send a letter by postal mail to our office address listed in the Contact Us section below.

Security

We employ safeguards to protect your information against unauthorized access, use, or disclosure. These include restricting employee access to only those who need the information to perform their job. We provide employee training on data protection practices. We use reasonable technical and physical protections for our data storage systems.

However, it is important to know that no method of storage or transmission over the internet can ever be one hundred percent secure. We strive to use all reasonable methods to protect your data.

Children’s Privacy

Our services and the website at https://waterdamagerestorationquincyma.com/ are not intended for children under the age of thirteen. We do not knowingly collect or solicit information from children. All accounts and service requests are intended to be submitted by adults or authorized representatives who are over eighteen years old.

If we learn that we have collected personal information from a child under thirteen without parental consent, we will take steps to delete that information promptly.

Data Transfers

We use various software and service vendors who may process or store data in locations outside of Quincy, Massachusetts. When data is transferred to other locations, we use reasonable measures intended to protect the information.

This means we choose vendors who offer appropriate security controls and agree to uphold confidentiality standards for your data. We aim to keep your information protected, regardless of where our service providers physically process it.

Changes to This Policy

Quincy Restoration Pros may update this privacy policy from time to time as our business needs or legal requirements change. When we make updates, the latest version will be posted clearly on this page.

We encourage you to review this policy periodically. If you continue to use our website after changes have been posted, it means you accept the revised policy. The date at the top of the policy indicates when the latest revision took effect.

Contact Us

If you have any questions about this privacy policy or our data practices, please send a written letter to:

Quincy Restoration Pros 1205 Hancock St ste 226, Quincy, MA 02169, United States

Definitions

Personal Information: Data that can be used to identify you, like your name, address, email, or phone number.

Processing: Any operation performed on personal data, such as collecting, storing, or organizing the information.

Service Providers: Outside companies or people that perform work on our behalf, such as technicians or payment processors.